MONEY BACK GUARANTEE / REFUND AND RETURN POLICY
All of the products purchased from Mylabsupplier.my are delivered on First Order First Served basis.
Order refund only applicable for the circumstances below:
Delivery time longer than delivery period mentioned in the product page
Product malfunction or wrong product delivered
**For Pre-Order items, Refund is NOT applicable.
Refund options will be offered to customers as listed below:
Option 1: Product Exchange
Exchange with other product(s) listed in Mylabsupplier.my
If the value of new item(s) exceeds the amount of the original item, the difference there of should be paid by customer.
If the value of new item is less than the amount of the original item, then the difference thereof will be converted to Cash Credit under customer’s Mylabsupplier.my account.
Delivery charges of the new item will be borne by the customer.
Option 2: Convert payment to Cash Credit under customer’s SafetyGear.my account
Paid amount will be converted to Cash Credit which can be fully redeemed for future orders. Customer will receive a notification via email whenever the Cash Credit Account is updated.
Option 3: Full refund to customer
For payment that is paid through our payment gateway (EGHL ), we will notify our payment gateway service provider to cancel the relevant transaction.
Please allow 7 to 14 working days for the refund process and the refund amount will be shown on the customer’s credit card statement.
For other payment methods, customer will need to provide their bank details to Mylabsupplier.my.
Please allow 7 working days for the refund process and a copy of bank slip will be forwarded to the customer.
Under normal circumstances, there will be NO EXCHANGE, RETURN OR REFUND of any items that are purchased, regardless if the products have been picked-up, opened or unopened and so on.
For purchased items that is verified and agreed by Mylabsupplier.my where the faulty or defective items are a result caused by external factors (such as during delivery), these items will be available for exchange for the same item. These items must be hand delivered to Mylabsupplier.my Pick Up And Payment Center. We will not entertain any re-shipping request for such items.
Under circumstances where products that are required to be sent back to the supplier (local or overseas) additional handling and service charges may occur. These charges are to be borne by the customer, in the case of such items are defective as a result due to error by the customer unless the error is caused by our side.
Any other cases that qualify for an exchange and return may incur a re-stocking fee.
All refund or exchange for any item(s) purchased must be returned to us within 3 working days upon receiving the products ordered (pick-up or delivery). No further dispute will be entertained after 3 working days from the received date.
Still have questions?
If you have any further questions or inquiries, please contact our customer service by sending an email to [email protected] or by calling us at +6016 773 5871. Our customer service help desk is available from 9.00am – 5.00pm Sunday to Thursday.
***Mylabsupplier.my has the rights to alter the above policy and information with or without prior notice. Please contact us if you have any questions before proceeding with your order.
Please send all return items to our following address:
Mukmin Dinamik Services
Lot D07, Jalan Lingkaran Ilmu,
Universiti Teknologi Malaysia Johor Bahru,
81300 Skudai, Johor Bahru,
E-mail: [email protected]
Tel: +6016 773 5871